Frequently Asked Questions

Tama is a sales management system that does the work for you. It answers your customers, takes orders and chases payments, while your products, meals and menus, services, digital files, bookings, customers and deliveries stay organized in one place, from your phone.

Sign up for free, add your products, services, files, or time slots, configure your payments, then share your link on WhatsApp, social media, or directly with customers.

Tama is available in 9 countries: Burkina Faso, Benin, Côte d'Ivoire, Cameroon, Gabon, Niger, Congo, Senegal and Togo.

No, Tama is designed to be simple. If you can use WhatsApp, you can manage your sales with Tama.

You see it before your customers do. Before it answers anyone, you can have a real conversation with it yourself, using your own products and your own prices. Orders it creates during that test are not real. It stays switched off until you decide otherwise.

It does not answer from memory. It looks up your prices, what you have in stock, your delivery rates and your free slots every time. The figures in your weekly report come from your real sales, never from the AI.

The moment you reply yourself, it steps aside for half an hour. There is no button to press. And when it does not know the answer, it alerts your team and stays with the customer until someone arrives, instead of leaving them without a reply.

It does not write to anyone between 9pm and 7am. It does not contact the same person twice within three days. It respects every unsubscribe. And when your monthly budget is reached it stops and tells you, instead of spending quietly.

Mobile Money, bank cards, and cash on delivery are all natively integrated.

Funds are available in your Tama wallet as soon as the payment is confirmed. You can request a withdrawal whenever you want, from 1,000 F CFA. Only account administrators can do it.

Yes, all payments go through certified providers. Your data and your customers' data are protected.

Yes. Record the cash collection on the order, with a photo of the receipt if you want, and the order is up to date like any other. The commission only applies to payments processed through Tama, so cash costs you nothing.

Yes, in every country and on every plan. From an order you issue a quote or an invoice in one step, with continuous numbering and credit notes to correct. A receipt is issued on its own for every recorded payment, and a delivery note prints for the courier. Each document has its own link and PDF, to send by email or on WhatsApp. These are simple commercial documents; in Benin, the standardized invoice filed with the DGI is added with the Pro plan.

In your dashboard, define your geographic zones and associated rates. You can create as many zones as needed.

Yes, you can manage your deliveries in-house or connect a logistics partner through our partnership system.

Each order has a delivery status that you update. Your customers are automatically notified with each change.

You move the order to "returned" or "cancelled" and your customer is notified automatically. The order keeps its history, and Tama flags late orders so you catch them before the customer chases you.

Yes, you can create multiple accounts to manage different businesses or brands from the same user profile.

From your business settings, send an invitation by email. Your collaborator will be able to access the dashboard according to the permissions you set.

Yes. Your customers, orders, bookings and affiliates export to CSV whenever you want, and your customers as a contacts file you can load straight into your phone. You leave with your data.

Yes. From the Customers page, import a CSV file with names, numbers, cities and countries, up to 50,000 rows. Duplicate numbers are detected and rows with errors come back for you to correct. Managers and administrators only.